Negotiation for NGOs professionals & practitioners

Negotiation for NGOs professionals & practitioners
Advanced Diploma in Mediation for Train-the-Trainer


This program, created for mediators, leaders, and trainers of mediation, conflict management, and dispute resolution, is the result of years of cumulative experience in teaching people or professionals to become better communicators, negotiators, facilitators, conciliators, and mediators.

The principles underlying the training methods, expertise on the subject matters, and critical information suggest that most anyone can learn, intellectually and experientially, success ways to deal with themselves and others and to find the common ground and interests.

This training program includes worksheets, activities, role-plays, and cognitive input is useful at every level of mediation and dispute resolution.

On completion of the course, participants will be able to:
  • Apply adult learning theory, the experiential learning cycle and feedback to the implementation of training sessions
  • Use of a variety of training techniques to facilitate participatory training in mediation
  • Demonstrate appropriate listening and instructional skills in the context of training.
  • Enhance the skills in presentation, and facilitation
  • Engage in simulated mediations to develop an understanding of the mediation process
  • Become up to date with essential mediation, negotiation, and conflict resolution techniques that are intensely practiced during the entire course in role-plays, simulations as well as exercises and case studies.
  • Have learned process skills to deal with emotions and power imbalances during a mediation, as well as techniques to deal with problems, barriers, and difficulties.
  • Set performance-based standards for evaluating the training mediation

Target Audience:
The lessons in this program are designed to be applicable in a wide variety of occupations, including: mediators, trainers, human resources specialists, training and development professionals, educators, hospital personnel, healthcare nurses, social services personnel, and other people who work in the conflict resolution, mediation, employee relations, and assistance. These lessons can help individuals to solve problems more effectively, be better third party representatives, and become more skillful in dealing with conflict at home, at work, and in the community.
  • People who have no formal background in training but who have been asked to present training in conflict resolution communication, negotiation, or mediation,
  • New leaders who wish to know more about how to present these difficult topics;
  • Experienced leaders who are looking for new perspectives, exercises, role-plays, and other activities in the area of mediation;
  • Training institutions or school instructors who will be presenting courses in mediation; and
  • Individuals who need to know more about mediation for professional or personal development.

Module 1
  • Introduction of trainers and training plan lecture
    • Introduction to the training
    • Principles of adult learning
    • Methodology: needs, guide, implementation, and outcomes
    • Deliver the course
    • Competency assessment
    • Feedback versus criticism
    • Training evaluation form
  • The Dispute Resolution Continuum
    • The multi option mediation approach
    • Conflict and conflict management
    • Risk and Crisis and critical decision making
    • Facilitation & trainers skills
    • Management of change

Module 2
  • Negotiation
    • Approaches to negotiation
    • Stages of negotiation
    • Dealing with deadlock
    • Integrating negotiation skills
    • Positions, Issues, and Interests
    • Questioning skills relevant to negotiation
  • Conflict Resolution communication
    • Communication and listening skills
    • Questioning and reframing
    • Adjusting one’s conflict management styles
    • Evaluation of personal conflict management style
    • Word association and target words
    • Non-verbal communication, and body language
    • Values, perspectives, and power
    • Creativity and consensus

Module 3
  • Mediation
    • Overview of mediation
    • Attributes of successful mediators
    • Stages of mediation
    • Review of active listening skills as applied to mediation
    • Review of questioning as applied to mediation
    • Develop and use of role play to practice the skills of mediation
    • Review of mediation contractual clause
    • Review of training philosophy
    • Participants’ assessment of training
    • Design and measure of evaluation form

Diversity of professional backgrounds
Having lecturers from diverse professional backgrounds adds to the richness of training and mediation experience being delivered to the participants. Vision Education Group training faculty is made of many different professionals including, lawyers, accountants, business people, HR professionals, architects, teachers and researchers.

Additional faculty members from the local mediation community may be present at some Mediation training programs, as mediation coaches or guest speakers during the seminar.

Written assignments
Each participant is to complete one written projects and presentation before the end of the course. The project is to write a training plan on the selected topic about how you wish to take mediation forward in your career. By completing this assignment we have found that participants are able to put their plans into action and also give the Institute the opportunity to support participants where appropriate.

Participants who have successfully completed the programme will be endorsed and awarded the “Certified Trainer in Mediation (CTM)” by Vision Education Group, and “The Institute of Crisis and Risk Management.” For application and fee, please refer to the website.